:root {
  --bg: #f4f7fb;
  --card: #ffffff;
  --text: #1c2630;
  --muted: #627081;
  --accent: #2563eb;
  --accent-2: #dbeafe;
  --line: #d8e1ea;
  --success: #e7f8ee;
  --success-text: #12643d;
  --error: #fdeaea;
  --error-text: #9a1f1f;
}
* { box-sizing: border-box; }
body {
  margin: 0;
  font-family: Arial, Helvetica, sans-serif;
  background: var(--bg);
  color: var(--text);
}
a { color: var(--accent); text-decoration: none; }
a:hover { text-decoration: underline; }
.wrap { width: min(1120px, calc(100% - 32px)); margin: 0 auto; }
.topbar { background: #0f172a; color: #fff; padding: 14px 0; box-shadow: 0 2px 8px rgba(0,0,0,.12); }
.topbar-inner { display: flex; justify-content: space-between; gap: 16px; align-items: center; }
.brand { color: #fff; font-size: 1.35rem; font-weight: 700; }
.nav { display: flex; flex-wrap: wrap; gap: 12px; align-items: center; }
.nav a { color: #fff; }
.pill { background: rgba(255,255,255,.13); padding: 8px 12px; border-radius: 999px; font-size: .95rem; }
.page { padding: 24px 0 40px; }
.card {
  background: var(--card);
  border: 1px solid var(--line);
  border-radius: 16px;
  box-shadow: 0 10px 30px rgba(15,23,42,.05);
  padding: 22px;
  margin-bottom: 18px;
}
.hero { padding: 28px; }
.grid { display: grid; gap: 16px; }
.cols-2 { grid-template-columns: repeat(auto-fit, minmax(240px, 1fr)); }
.cols-3 { grid-template-columns: repeat(auto-fit, minmax(220px, 1fr)); }
.mt-2 { margin-top: 16px; }
.action-card {
  display: block;
  background: linear-gradient(180deg, #fff, #f8fbff);
  border: 1px solid var(--line);
  border-radius: 16px;
  padding: 18px;
}
.action-card:hover { text-decoration: none; border-color: #a5c2ff; }
.form-card { max-width: 900px; }
.narrow { max-width: 520px; }
label { display: block; margin-bottom: 14px; font-weight: 600; }
input[type=text], input[type=password], select, textarea {
  width: 100%;
  margin-top: 7px;
  border: 1px solid #c7d3df;
  border-radius: 12px;
  padding: 12px 14px;
  font: inherit;
  background: #fff;
}
textarea { resize: vertical; }
button, .button-link {
  display: inline-block;
  border: 0;
  background: var(--accent);
  color: #fff;
  padding: 11px 18px;
  border-radius: 12px;
  font: inherit;
  cursor: pointer;
}
.button-link:hover, button:hover { filter: brightness(.96); text-decoration: none; }
.flash { border-radius: 12px; padding: 12px 14px; margin-bottom: 16px; border: 1px solid var(--line); }
.flash.success { background: var(--success); color: var(--success-text); }
.flash.error { background: var(--error); color: var(--error-text); }
.muted { color: var(--muted); font-size: .95rem; }
.table-wrap { overflow-x: auto; }
table { width: 100%; border-collapse: collapse; }
th, td { padding: 12px 10px; border-bottom: 1px solid var(--line); text-align: left; vertical-align: top; }
th { background: #f8fafc; }
.inline-form { display: flex; gap: 16px; align-items: end; }
.actions-row { margin: 10px 0 12px; }
.conversation { display: grid; gap: 14px; }
.message { border-radius: 16px; padding: 16px; border: 1px solid var(--line); }
.message.client { background: #f8fbff; }
.message.employee { background: #fff8eb; }
.message-meta { margin-bottom: 10px; }
.message-body { line-height: 1.55; }
.message-rating { margin-top: 12px; border-top: 1px dashed #cbd5e1; padding-top: 12px; }
.star-options { display: flex; flex-wrap: wrap; gap: 10px; margin: 8px 0 12px; }
.rating-form label { font-weight: 400; margin: 0; }
.stats-grid { display: grid; grid-template-columns: repeat(auto-fit, minmax(240px, 1fr)); gap: 16px; }
.stat-box { background: #f8fbff; border: 1px solid var(--line); border-radius: 16px; padding: 18px; }
.stat-box span { display: block; color: var(--muted); margin-bottom: 8px; }
.stat-box strong { font-size: 2rem; }
@media (max-width: 720px) {
  .topbar-inner { flex-direction: column; align-items: flex-start; }
  .nav { width: 100%; }
}